Missing an event in the manual monitoring process can result in huge costs. It is unclear when the collapse in a manually monitored infrastructure will be seen and when action will be taken against this collapse. At the same time, monitoring this process is a stressful situation for IT teams. Team members should monitor the infrastructure 24 hours a day, 7 days a week, not miss any alarms, and follow up the work continuously. It is also a very tiring process mentally.
Solving tasks at L0 and L1 levels with automation allows us to minimize human error and is key to building a more efficient IT team. Known problem – known solution actions, time is not lost in the process from alarm to solution, and incident resolution is provided with minimum time loss.