Time to get efficient NOC workflows!
Includes 24/7 infrastructure monitoring, incident prevention and quick resolution. The automated NOC process enables you to efficiently address your IT infrastructure issues with L0, L1, L2, L3 technical support.
24/7 İnfrastructure Monitoring Supported by Automation
Intelligent Alarm Management
Incident Resolution Powered by Automation
Establishment of the Central Information Resource
Advanced Root Cause Analysis
Service Support Levels
L0
It is the technology that first meets the accidents and support calls from the monitoring systems and transfers them to the relevant teams for a solution. The call is received, recorded, forwarded and its status is followed.
L1
Accidents from monitoring systems and customer support calls; It is a technology that provides a basic solution within the framework of “known problem – known solution” (Known Error – Known Solution). Unresolved problems are assigned to L2.
L2
It is the person or technology to which complex accidents that cannot be resolved in L1 are addressed and resolved for the first time. The solution created is placed in the “known problem – known solution” matrix. Unresolved problems are assigned to L3.
L3
The level of support provided by the manufacturer/developer.
L0
It is the technology that first meets the accidents and support calls from the monitoring systems and transfers them to the relevant teams for a solution. The call is received, recorded, forwarded and its status is followed.
Accidents from monitoring systems and customer support calls; It is a technology that provides a basic solution within the framework of “known problem – known solution” (Known Error – Known Solution). Unresolved problems are assigned to L2.
L1
L2
It is the person or technology to which complex accidents that cannot be resolved in L1 are addressed and resolved for the first time. The solution created is placed in the “known problem – known solution” matrix. Unresolved problems are assigned to L3.
The level of support provided by the manufacturer/developer.
L3
Why ODYA Automated NOC ?
Reduces human resources costs
Thanks to the monthly rental option, allows you to get rid of the cost of owning a license
Instead of CAPEX budgeting, it is reflected in the IT budget as OPEX, providing tax advantages
Thanks to the automatic system, reduces the risk of human error
Provides proactive monitoring, management and rapid deployment
Saves the maintenance, support and hardware costs of the software used
Increases productivity in ongoing work with the automation of simple processes
Provides reduced downtime with service from top level experts
It allows you to predict your costs thanks to planned budgets
Reduced service interruption
Faster root cause analysis
Increased user satisfaction
Take Our Survey Let’s Analyze Your IT Environment Together!
Network Components We Cover
ODYA Technology NOC operations teams expertly manage all infrastructure components
Network Interface Card
Switch
Repeater
Bridge
Router
Gateway
Firewall
Access Point
Modem
Network Interface Card
Bridge
FireWall
Switch
Router
Access Point
Repeater
Gateway
Modem
ODYA Automated NOC Plans and Pricing
Carefully curated capabilities for your IT environment
Basic
- Already Implemented
- Integration
- Monitoring
- Notification (Call + SMS etc.)
- Daily System Check
- Update/Upgrade
- Reporting
- Node Based Pricing
Professional
- Implementation
- Monitoring
- Notification (Call + SMS etc.)
- Daily System Check
- Update/Upgrade
- Reporting
- Node Based Pricing
Enterprise
- Implementation
- Monitoring
- Notification (Call + SMS etc.)
- Enrichment
- Auto Remediation
- Auto Resolve
- Reporting
- Node/Workflow Based Pricing
Premium
- Implementation
- Monitoring
- Notification (Call + SMS etc.)
- Enrichment
- Auto Remediation
- Auto Resolve
- Advanced L2 Support
- Reporting
- Node/Workflow Based Pricing
Resources that help you to see the benefits of ODYA Automated NOC!
Contact us for detailed information about ODYA Automated NOC!
