Doğuş Technology Entrusts Its Monitoring Ecosystem to ODYA Technology!
Doğuş Technology, established in 2012 with the vision of creating value in the field of information technologies, serves many companies in over 10 sectors in both the Turkish and global markets. It is a customer-centric technology company offering tailored technology solutions and is also an R&D center. With its dynamic team, it closely follows new technologies and ranks among the leading companies in Turkey’s startup sector with its agile and trust-based working culture.
What was Doğuş Technology’s need?
They planned to integrate their monitoring processes and the detailed and controlled tracking of monitoring reports into their processes with an outsourced team. Analyzing data, learning from it, and creating meaningful intervention scenarios based on these insights were the reasons they chose ODYA Automated NOC.
The friendship between ODYA Technology and Doğuş Technology goes back many years. ODYA Technology is one of the first companies in Turkey to introduce monitoring systems to IT teams. Doğuş Technology has always closely followed ODYA’s expertise in monitoring and intervention, its strong technical team, and its investments. They were able to collaborate thanks to ODYA Automated NOC being one of the robust solutions available.
How did ODYA Technology and ODYA Automated NOC make a difference in monitoring processes?
As a system integrator and managed service provider, ODYA Technology has been offering solutions for over 18 years that ensure business continuity, security, and service quality. It was also the first company to introduce 24/7 end-to-end infrastructure and application monitoring management as a "business" in Turkey. A few years ago, monitoring was managed by different teams such as network, database systems, etc., using solutions tailored to their needs. However, this approach is no longer sufficient for any organization. Recognizing this need, we launched the ODYA Automated NOC platform. ODYA Automated NOC performs 24/7 monitoring using artificial intelligence, collects data, analyzes it, and presents it in meaningful dashboards. In the project we implemented with Doğuş Technology, ODYA Automated NOC operates as a dedicated 24/7 monitoring team, covering Doğuş Technology’s entire IT ecosystem and turning outcomes into meaningful data.
How did ODYA Technology and ODYA Automated NOC make a difference in monitoring processes?
As a system integrator and managed service provider, ODYA Technology has been offering solutions for over 18 years that ensure business continuity, security, and service quality. It was also the first company to introduce 24/7 end-to-end infrastructure and application monitoring management as a "business" in Turkey. A few years ago, monitoring was managed by different teams such as network, database systems, etc., using solutions tailored to their needs. However, this approach is no longer sufficient for any organization. Recognizing this need, we launched the ODYA Automated NOC platform. ODYA Automated NOC performs 24/7 monitoring using artificial intelligence, collects data, analyzes it, and presents it in meaningful dashboards. In the project we implemented with Doğuş Technology, ODYA Automated NOC operates as a dedicated 24/7 monitoring team, covering Doğuş Technology’s entire IT ecosystem and turning outcomes into meaningful data.
Bir ödeme sistemleri kuruluşunda olması gereken öncelikli hedef güvenli bir altyapı oluşturulmasıdır. Sunucularda yapılan değişiklikleri takip etmek ve değişikliklerin kim tarafından yapıldığını tespit etmek Paynet’in öncelikli hedefiydi.
SCM çözümü ile anlık olarak JIRA üzerinde ticket açılması, uzun vadede geçmişe yönelik yapılan değişikleri takip ederek zaman-efor konusunda daha hızlı aksiyon alma görevini yerine getiriyor. Bu çözümün getirdiği takip kolaylığı hem zaman tasarrufu hem de hızlı dönüş yapabilme imkânı sayesinde memnuniyeti de beraberinde getirdiği aktarılır.
ODYA Automated NOC is used for monitoring, ticketing management, and providing L0-level support within Doğuş Technology. It instantly alerts Doğuş Technology’s team about incidents, from simple to critical alarms. It has the ability to notify IT teams by calling or using a call chain depending on the severity of the incidents. It prevents incidents from escalating into crises by making automatic calls until an answer is received. Evren Gök, Doğuş Technology's System and Infrastructure Group Manager, summarized the benefits ODYA Automated NOC brings to their monitoring processes by saying, "It manages large amounts of data and logs effortlessly, informs us of critical situations, and helps us analyze outputs correctly by providing customized reports. When we encounter an incident that could negatively impact the services we provide to our customers, ODYA Automated NOC calls and informs us even before our customers reach out, keeping us updated immediately."
How did ODYA Automated NOC benefit Doğuş Technology teams?
How did ODYA Automated NOC benefit Doğuş Technology teams?
ODYA Automated NOC is used for monitoring, ticketing management, and providing L0-level support within Doğuş Technology. It instantly alerts Doğuş Technology’s team about incidents, from simple to critical alarms. It has the ability to notify IT teams by calling or using a call chain depending on the severity of the incidents. It prevents incidents from escalating into crises by making automatic calls until an answer is received. Evren Gök, Doğuş Technology's System and Infrastructure Group Manager, summarized the benefits ODYA Automated NOC brings to their monitoring processes by saying, "It manages large amounts of data and logs effortlessly, informs us of critical situations, and helps us analyze outputs correctly by providing customized reports. When we encounter an incident that could negatively impact the services we provide to our customers, ODYA Automated NOC calls and informs us even before our customers reach out, keeping us updated immediately."
Why is ODYA Automated NOC critical to Doğuş Technology's processes today?
Being instantly informed about any interruption in Doğuş Technology’s infrastructure and systems allows them to intervene immediately and reduce the negative impact of the incident. This enables Doğuş Technology to provide high customer satisfaction by maintaining the highest quality in the services they deliver.
Why is ODYA Automated NOC critical to Doğuş Technology's processes today?
Being instantly informed about any interruption in Doğuş Technology’s infrastructure and systems allows them to intervene immediately and reduce the negative impact of the incident. This enables Doğuş Technology to provide high customer satisfaction by maintaining the highest quality in the services they deliver.
ODYA Automated NOC performs end-to-end 24/7 monitoring, even during nights, weekends, and public holidays, ensuring uninterrupted support services. Monitoring, alarm management, detailed reports continuously reach Doğuş Technology’s team. Today, all of Doğuş Technology’s teams are aware of whether the systems they are responsible for are functioning properly. By outsourcing the monitoring expertise they need, they have more time to focus on their critical projects and tasks.
How does ODYA Automated NOC work?
How does ODYA Automated NOC work?
ODYA Automated NOC performs end-to-end 24/7 monitoring, even during nights, weekends, and public holidays, ensuring uninterrupted support services. Monitoring, alarm management, detailed reports continuously reach Doğuş Technology’s team. Today, all of Doğuş Technology’s teams are aware of whether the systems they are responsible for are functioning properly. By outsourcing the monitoring expertise they need, they have more time to focus on their critical projects and tasks.
Doğuş Technology no longer wastes time with simple processes!
Monitoring, ticketing, and L0 support are fundamental processes carried out 24/7 to ensure the smooth and uninterrupted operation of any organization's IT infrastructure. Observing all components of the IT ecosystem, evaluating their performance, recording issues identified in the monitoring, and notifying Doğuş Technology’s teams have significantly increased their operational efficiency. Thanks to ODYA Automated NOC's AI-supported working model, Doğuş Technology was able to proactively intervene in problems in its infrastructure and applications before they escalated. Downtime and performance issues were minimized. Today, simple problems are resolved automatically without the need for intervention. They achieved a significant increase in customer satisfaction through fast and effective problem-solving processes of L0 support. The platform’s customized reports allow them to monitor the situation and easily identify areas where strategic action is needed.
Doğuş Technology no longer wastes time with simple processes!
Monitoring, ticketing, and L0 support are fundamental processes carried out 24/7 to ensure the smooth and uninterrupted operation of any organization's IT infrastructure. Observing all components of the IT ecosystem, evaluating their performance, recording issues identified in the monitoring, and notifying Doğuş Technology’s teams have significantly increased their operational efficiency. Thanks to ODYA Automated NOC's AI-supported working model, Doğuş Technology was able to proactively intervene in problems in its infrastructure and applications before they escalated. Downtime and performance issues were minimized. Today, simple problems are resolved automatically without the need for intervention. They achieved a significant increase in customer satisfaction through fast and effective problem-solving processes of L0 support. The platform’s customized reports allow them to monitor the situation and easily identify areas where strategic action is needed.
Evren Gök refers to the reports provided by ODYA Automated NOC as the guide for Doğuş Technology’s team. They can analyze how long it takes to resolve issues, identify which problems are more common, determine which CIs generate more alarms, and discuss how to manage these CIs effectively. Together with the ODYA Technology team, they use customized dashboards designed according to Doğuş Technology’s needs to track the most important metrics and information.
With ODYA Automated NOC’s customizable dashboards and reports, they can now focus more on strategic decisions!
With ODYA Automated NOC’s customizable dashboards and reports, they can now focus more on strategic decisions!
Evren Gök refers to the reports provided by ODYA Automated NOC as the guide for Doğuş Technology’s team. They can analyze how long it takes to resolve issues, identify which problems are more common, determine which CIs generate more alarms, and discuss how to manage these CIs effectively. Together with the ODYA Technology team, they use customized dashboards designed according to Doğuş Technology’s needs to track the most important metrics and information.
Visible improvements in decision-making processes with the advanced reports offered by ODYA Automated NOC!
One of the biggest challenges faced by in-house monitoring teams is report generation, which is time-consuming and complex. Situations that require intervention are prioritized for the teams. ODYA Automated NOC automatically generates the reports that teams and managers need to see. Thanks to customizable dashboards, managers and teams can instantly view specific data according to their needs. Today, both Doğuş Technology and other ODYA Automated NOC users have experienced visible improvements in their decision-making processes. As a result of these improvements, they were able to plan the correct strategic moves for their future IT investments.
Visible improvements in decision-making processes with the advanced reports offered by ODYA Automated NOC!
One of the biggest challenges faced by in-house monitoring teams is report generation, which is time-consuming and complex. Situations that require intervention are prioritized for the teams. ODYA Automated NOC automatically generates the reports that teams and managers need to see. Thanks to customizable dashboards, managers and teams can instantly view specific data according to their needs. Today, both Doğuş Technology and other ODYA Automated NOC users have experienced visible improvements in their decision-making processes. As a result of these improvements, they were able to plan the correct strategic moves for their future IT investments.
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