IT Process Automation - ODYA Teknoloji

What is IT Process Automation?

IT Process Automation is an approach that allows the automation of repetitive, time-consuming, and error-prone processes in information technology operations using software and automation tools. It increases the efficiency of IT teams by reducing manual workloads, shortens incident response times, and ensures more stable system performance.

How Does a Day in the Life of IT Teams Look?

Slide 1

9:00 - 10:00

Reviewing alerts processed overnight

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10:00 - 11:00

Handling user complaints, service requests, and root cause analysis of alerts

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11:00 - 12:00

System maintenance, security patches, and updates

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14:00 - 15:00

Analyzing performance issues and manually adjusting capacity

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16:00 - 17:00

Reviewing logs and system health to predict potential problems

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17:00 - 18:00

Handing over unresolved issues to the night shift and managing manual processes

How Does IT Process Automation Provide Benefits?

Slide 1

9:00 - 10:00

Filters unnecessary alerts, prioritizes critical incidents, and provides automated resolutions

Slide 2

10:00 - 11:00

Analyzes incidents, identifies root causes, and implements automated solutions

Slide 3

11:00 - 12:00

Schedules updates, automates patch management, and ensures compliance

Slide 4

14:00 - 15:00

Performs real-time analysis to optimize scaling and resource allocation

Slide 5

16:00 - 17:00

Detects anomalies and provides proactive alerts to prevent issues before they occur

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17:00 - 18:00

Automatically logs incidents, tracks resolutions, and streamlines issue handovers

Processes That You Can Automate

App Availability

Automatically evaluates whether the application is working properly and is usable to meet the needs of the team or business

Health Checks

Automatically tests and verifies critical components of the corporate network for reliability, performance, and obvious security issues

Incident Resolution

Automatically manages these events to minimize their impact on the company or customers

Disk Space Cleanup

It automatically checks your disk and cleans temporary files, internet cache files and unnecessary program files that you can safely delete

Configuration

Automatically assigns network settings, policies, flows, and controls

Service Restart

Automatically triggers the action of failures that require restart in your infrastructure or application

Backups & Snapshots

Automatically takes a snapshot backup to restore the system or disk of a specific device at a specific time

Security, Audit and Compliance

It regularly performs security audits to ensure networks are reliable and up to industry standards.

IT Process Automation your entire IT Team will love

Proactive IT

Proactively keep your IT infrastructure and operations running smoothly at all times by automating important daily, repetitive tasks

Standard workflows

Identify and pre-schedule a task to be automated, have a workflow of specified procedures that will be automatically activated when certain events occur

Instant response

Instantly respond to any IT issue with event-driven automation to verify, diagnose and remediate alerts and events

Inter-enterprise automation

Enable cross-enterprise automation by bringing together your existing systems, automation tools, and developed and open-source scripts under a single technology-neutral orchestrator

Advantages

Improved Accuracy

Accuracy is paramount for teams dealing with highly sensitive information. Automation replaces the human element and reduces opportunities for error by eliminating unnecessary input such as data entry and updates, ensuring processes are secure and compliant.

Facilitated Communication and Collaboration

Communication gaps are eliminated or minimized when emails, feedback requests, and other types of communication are automated. When communication is automated, teams are better equipped to collaborate within their departments and across functions.

Faster Response Times

Whether it’s a mission-critical system failure or an employee needing a new computer, response time is everything. Teams can respond and resolve issues faster by using automation to organize and escalate service requests.

Better Visibility

Never overlook an important support request or an urgent request. IT administrators are always aware of workflow updates when task progress is automated.

Increased Productivity

Employees who stuck with repetitive tasks have more time to be strategic, creative and proactive.

Process Standardization

Consistent process frameworks that can be easily replicated make it easy to manage and optimize processes and enforce security requirements for IT as needs change.

Automate your IT processes! Let your IT teams and resources focus on the business that impacts growth!