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ODYA Technology

IT Process Automation
& Orchestration

Stop Fighting Fires. Start Running on Autopilot.

Automation handles a single task. Orchestration connects them all — building decision logic, coordinating systems, and managing end-to-end workflows at scale.

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ODYA Technology

What We Automate

PROBLEM

30% Helpdesk Load

A significant portion of helpdesk tickets consist of password reset requests. While users wait, the technical team wastes time on repetitive manual tasks.

SOLUTION

Self-Service Password Reset

The user verifies their identity. The system automatically resets the password in AD, Okta, or Azure AD. No manual intervention required.

BENEFIT
#1 Ticket Cause
Eliminated
15 min → 2 min
Resolution time
35%
Ticket reduction
24/7
Uninterrupted service
PROBLEM

Manual Access Processes

Application access requests are managed through manual processes. When employees leave, access rights are not revoked on time, leading to loss of control.

SOLUTION

Automated Access Lifecycle

Request → Approval workflow → Automatic provisioning → Periodic review → Automatic deprovisioning upon departure. The entire process is managed end-to-end by the system.

BENEFIT
2 Days → 2 Hours
Provisioning time
Risk Minimization
Unauthorized access prevented
License Optimization
Unused licenses reclaimed
Compliance
Automatically satisfied
PROBLEM

Manual Software Installation Process

Every software request requires a ticket, approval, and manual installation. Non-standard deployments lead to version inconsistencies and loss of control.

SOLUTION

Self-Service Software Catalog

User selects software → System runs automatic compatibility check → Approval workflow is triggered → Software is deployed automatically in a standardized way.

BENEFIT
2 Days → 20 Minutes
Installation time
Standardized Deployment
Audit-ready structure
70%
Fewer routine IT requests
PROBLEM

Recurring Operational Issues

Server disks fill up, services slow down, log cleanup becomes necessary. The same problems repeat and often require after-hours intervention.

SOLUTION

Self-Healing Systems

Monitoring detects a threshold breach → Automated remediation script runs → If unsuccessful, a ticket is created. Intervention only happens when truly necessary.

BENEFIT
4,000+ / Month
After-hours interventions automated
Proactive Remediation
Issues resolved before escalating
80%
MTTR reduction
Strategic Focus
Technicians freed for high-value work
ODYA Technology

Why It Matters

The compounding advantage of automation 

Operational Efficiency 

Fewer tickets, faster resolution, engineers focused on what actually moves the needle.


Consistency & Quality 

Humans bring experience and judgment. They also bring fatigue and variability. Automation doesn’t. Every process, every time, to the same standard.

Cost Control 

Fewer man-hours on routine work. Optimized licenses. Less downtime. Lower security breach risk.

Built to Scale

When workload doubles, manual teams need more headcount. Your automation system doesn’t. Whether you’re growing or going through M&A, your infrastructure is ready.

Security & Compliance

Least-privilege access, enforced. Every action logged. Audit reports that write themselves. No manual errors, no exceptions.

User Experience

No tickets, no waiting, no “what’s the status of my request?” Self-service, 24/7. Forgot your password at midnight? Solved in two minutes.

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IT Process Automation

The Tech Stack

One ecosystem. Infinite possibilities.

The modern IT automation and orchestration ecosystem is multi-layered. No single technology provides the complete solution. Successful IT automation is only possible by using the right tools in the right place and managing them centrally through an orchestration platform.

Orchestration Platforms

These platforms act as the workflow engine. They connect different systems via APIs, establish conditional logic, manage approval processes, and handle error management.

✦ Benefit

All automation processes are managed through a centralized platform — delivering complete visibility and control.

ITSM Integration

The trigger and record-keeping hub for orchestration. Ticket opened → Orchestration triggered → Workflow executed → Result recorded in ITSM.

✦ Benefit

Ensures workflows are fully aligned with the ITSM system — traceable and reportable.

Identity & Access Management (IAM)

Automatically performs user lifecycle and access management operations via API. Covers provisioning/deprovisioning, password reset, and MFA integration.

✦ Benefit

User access is managed securely, quickly, and without errors.

Configuration Management & Deployment

Infrastructure automation and software distribution. The "Infrastructure as Code" approach ensures consistent configuration and automatic remediation.

✦ Benefit

Systems always run on standard configuration and in full compliance.

Monitoring & Event Management

Monitoring systems act as a data source and trigger for orchestration. When a threshold is exceeded, automation starts automatically via webhook.

✦ Benefit

Infrastructure issues are detected before they escalate and automatically resolved.

RPA (Robotic Process Automation)

Provides automation through the user interface in legacy systems without APIs. Used as a last resort in modern orchestration; API-first approach is preferred.

✦ Benefit

Process automation becomes possible even in legacy systems.

API Management & iPaaS

Provides data flow and integration between systems. The orchestration platform communicates with different systems through this layer.

✦ Benefit

Data flows securely and seamlessly between different systems, with automation controlled under a single roof.

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IT Process Automation

Section: AI

AI doesn’t just run your automation. It makes it smarter.

  • Cut through the noise 

AI filters false alarms so your team focuses on what actually matters.

  • Predict before it breaks 
Proactive intervention before issues escalate.
  • Optimize continuously 
Workflows that get smarter over time, not just faster.
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ODYA Technology

Let’s Talk With
Our Experts

From IT to the field, discover the end-to-end monitoring and seamless control solutions you need—straight from our team!

    İletişim, ODYA Teknoloj, Contact us, ODYA Contact

    +90 216 577 5320

    info@odya.com.tr

    Headquarters

    Barbaros Mah. Begonya Sok. No: 3 NİDA Kule Kuzey Kat: 12 Ofis:133, 34746 Ataşehir/İstanbul

    R&D Center

    BİRUNİ Teknopark – Kazlıçeşme Mah. 245.Sok. No:5 Zeytinburnu/İstanbul

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