Guardicore
Providing 24/7 Monitoring and Management for Your Entire IT Environment
Managed Services (MS) is the process of monitoring, maintaining, and managing your IT infrastructure by an expert service provider. All infrastructure components, including servers, networks, and databases, are monitored, maintained, managed, and reported 24/7. This service enables businesses to utilize their internal resources more efficiently while benefiting from expert technology management. ODYA Teknoloji monitors, maintains, manages, and reports your IT infrastructure, ensuring seamless and secure operations. With Managed Services, safeguard your infrastructure and enhance the efficiency of your business processes.
Advantages for IT Teams
Reduces human resources costs
Allows you to get rid of the cost of owning a license thanks to the monthly rental option
It contributes to the national economy with domestic employment
Instead of CAPEX budgeting, it is reflected in the IT budget as OPEX, providing tax advantages
Saves the maintenance, support and hardware costs of the software used
Allows you to predict your costs thanks to planned budgets
Allows you to keep your systems up-to-date in the ever-evolving IT world
Cost Advantages
Reduces the risk of human error thanks to the automated system
Saves time in hiring human resources, waiting for training orientations and incorporating them into the organization efficiently
Provides proactive monitoring, management and rapid deployment
Increases productivity in ongoing work with automation of simple processes
Provides reduced downtime with service from top experts
Provides easy adaptation to new technologies with expert teams
Secure Your IT Infrastructure and Use Time Efficiently with Managed Services!
Which IT Systems Do We Monitor and Manage 24/7?
Operating systems
Virtualization layers
Server, Storage, Backup equipment
Safety equipment
Network equipment
3rd party tools/apps/platforms
By ODYA Technology Professional Services team, monitoring and management services are provided with 24/7 proactive application tools of the above-mentioned systems
Discover Our Managed Services Catalog!
NOC Services
- Network Management
- Security Management
SOC Services
- Cyber Security Management
Infrastructure Management
- Server Management
- Storage Management
- Virtualization Management
OS Management
- Windows Management
- Linux Management
Application Management
Monitoring Application Management
The following services are provided for SolarWinds, Checkmk monitoring applications.
- Performing customer monitoring requirement analysis
- Determination of metrics to be monitored, threshold values, alarm prioritization and customization according to the customer
- Mail etc. in accordance with the escalation matrix alarm routing exercises
- Making accesses and authorizations
- Installation, commissioning, testing
- Creation of advanced dashboards
- Maintenance & Support and Development Services
MS Applications
- Active Directory Management
- Exchange Management
- IIS Management
- Terminal Server Management
Other Apps
The following services are provided for implementation managed by ODYA Teknoloji.
- Setup
- Put in to use
- Test
- Integration
- Maintenance & Support and Development Services
- Incident Management
- Problem Management
- Access Management
- Case Management
- Change Management
- Asset and Configuration Management Release and Deployment Management
- Service Catalog
- Service Level Agreements and management (SLA)
- Capacity Management
- Accessibility Management
- Supplier Management
- IT Continuity Management
- Information Security Management
Instana, Dynatrace, Applicare,
Turbonomic
Let Us Take on the Monitoring Workload, So Your IT Teams Can Focus on Strategy!
Now is the perfect time to get acquainted with ODYA Automated NOC! ODYA Automated NOC alleviates the monitoring burden on IT teams by managing 24/7 proactive monitoring processes. This system continuously monitors all components of the network and infrastructure, detecting potential issues in advance and performing alarm management and alarm correlation. AI-powered automated event resolution resolves issues quickly and accurately, minimizing the need for IT teams’ intervention. Additionally, through discovery and dependency mapping before monitoring, the CI (Configuration Item) relationships of all infrastructure components are revealed, providing a deeper understanding of the root causes of potential problems and making the resolution process more efficient. This integrated approach helps organizations manage their IT infrastructure in a more secure, efficient, and sustainable way.
Frequently Asked Questions About Managed Services
Managed Services is the process of monitoring, managing, maintaining, and reporting your IT infrastructure by a service provider. These services allow businesses to use their internal resources more efficiently and provide expert support in technology management.
- Continuous Monitoring: 24/7 proactive monitoring tracks system performance and detects potential issues early.
- Expert Support: You receive management and maintenance services from an expert team for your IT infrastructure.
- Cost Savings: Freeing your internal teams from management and maintenance tasks reduces internal costs.
- Increased Efficiency: Your IT teams can focus on strategy development and business processes.
- Security and Compliance: Continuous monitoring and updates enhance the security of your infrastructure.
No, under Managed Services, licenses and necessary software are provided and managed by ODYA Teknoloji. This allows you to avoid the extra burden of license management.
Under Managed Services, all maintenance processes related to monitoring solutions are handled by us. Maintenance tasks such as monitoring and improving your infrastructure are performed regularly. Depending on the Managed Services package you choose, if any issues are detected, intervention is made, and solutions are provided. L0, L1, and L2 support are also offered.
Managed Services allow internal IT teams to use their resources more efficiently. Additionally, by sourcing hardware and software externally, high upfront costs and licensing fees are eliminated. Continuous maintenance and monitoring services minimize potential downtime, resulting in long-term cost savings.
In the ODYA Teknoloji Managed Services catalog, servers, network infrastructures, databases, applications, and all IT components are continuously monitored. With 24/7 management of your entire IT infrastructure, full control is achieved, and any issues are quickly addressed.
ODYA Teknoloji offers various Managed Services packages, but you can create a tailored package based on your needs. The following features are included:
- Infrastructure Discovery & Dependency Mapping
- Proactive Monitoring
- AI-Powered Alarm Management
- AI-Powered Incident Resolution
- Monitoring System Improvements
- Reporting & Performance Analysis
Under Managed Services, you will receive regular reports on the status and performance of your infrastructure. These reports contain critical information such as system health, security status, event management, and resolution processes. Our reports also provide insights into the health of your Configuration Items (CIs) and overall IT infrastructure, helping you develop a strategic roadmap.
With Managed Services, your IT teams can focus on strategic tasks, free from monitoring and management duties. They can stay in constant communication with the assigned Monitoring Engineer to receive updates on the infrastructure and guide us when intervention is needed.
Managed Services come with specific response times, resolution times, and service continuity guarantees. These SLA guarantees ensure the quality of service and timely resolution.
In case of any issues, you can contact our 24/7 support line. Additionally, you can create requests through our ODYA Service Desk (SD) system and track your request status. Your issues will be quickly resolved by our expert teams.
Managed Services minimize potential downtime in your infrastructure by providing a team that offers 24/7 uninterrupted monitoring on your behalf. This team detects existing problems immediately and identifies potential issues before they escalate, helping you take preventive action. While you continue with your IT operations, the Managed Services team works as your Monitoring Team.
Managed Services are the preferred choice for organizations that do not want to allocate resources to establish a monitoring team or deal with licenses, renewals, maintenance, and development of monitoring solutions.
They are suitable for businesses of all sizes looking to outsource IT management and manage their infrastructure more efficiently and securely. From small and medium-sized enterprises to large corporations, any organization can benefit from these services by utilizing their internal resources more effectively and ensuring the seamless operation of their technological infrastructure.
Contact Us About Managed Services!
