Managed Services is the process of monitoring, maintaining, managing, and reporting on your IT infrastructure by an expert service provider. All your infrastructure components, such as servers, networks, and databases, are monitored, maintained, managed, and reported on 24/7.
Instead of grappling with high upfront investment costs (CAPEX), complex licensing processes, and the burden of hardware maintenance, our Managed Services approach — offered on a monthly subscription model — transforms your IT budget. This shifts your spend from CAPEX to a tax-advantaged and predictable OPEX model, granting your organization significant financial flexibility.
This strategic transition simultaneously allows for substantial savings on time-consuming human resources processes, such as sourcing, recruiting, and onboarding qualified specialists. By mitigating the need for in-house expertise management, your organizational efficiency is directly enhanced.
Through the capabilities of our 24/7 proactive monitoring center and rapid deployment, systems are guaranteed to remain current, aligned with the latest technological innovations. This ensures possession of a secure and agile technology infrastructure that minimizes potential downtime, maximizes business continuity, and is free from unexpected maintenance expenses.
The ODYA Teknoloji Professional Services team provides proactive monitoring and management expertise across every layer of your IT ecosystem. This specialized coverage is designed to help you overcome the unique challenges inherent in today’s Hybrid and Multi-Cloud architectures. The following critical areas are covered by our 24/7 management framework:
Entrust your systems to us with complete confidence. Potential outages and threats are proactively monitored and prevented.
The fundamental building blocks of your environment are ensured to remain robust and up-to-date.
The goal is to build a system that is not just “operational,” but “efficiently operational.”
Yönetilen Hizmetler, bir hizmet sağlayıcının BT altyapınızı izleyip yönetmesi, bakımını yapması, sorunları çözmesi ve raporlaması sürecidir. Bu hizmetler, işletmelerin iç kaynaklarını daha verimli kullanmalarını sağlar ve teknoloji yönetimi konusunda uzman desteği almanıza olanak tanır.
No, under Managed Services, licenses and necessary software are provided and managed by ODYA Teknoloji. This allows you to avoid the extra burden of license management.
Under Managed Services, all maintenance processes related to monitoring solutions are handled by us. Maintenance tasks such as monitoring and improving your infrastructure are performed regularly. Depending on the Managed Services package you choose, if any issues are detected, intervention is made, and solutions are provided. L0, L1, and L2 support are also offered.
Managed Services allow internal IT teams to use their resources more efficiently. Additionally, by sourcing hardware and software externally, high upfront costs and licensing fees are eliminated. Continuous maintenance and monitoring services minimize potential downtime, resulting in long-term cost savings.
In the ODYA Teknoloji Managed Services catalog, servers, network infrastructures, databases, applications, and all IT components are continuously monitored. With 24/7 management of your entire IT infrastructure, full control is achieved, and any issues are quickly addressed.
ODYA Teknoloji offers various Managed Services packages, but you can create a tailored package based on your needs. The following features are included:
Under Managed Services, you will receive regular reports on the status and performance of your infrastructure. These reports contain critical information such as system health, security status, event management, and resolution processes. Our reports also provide insights into the health of your Configuration Items (CIs) and overall IT infrastructure, helping you develop a strategic roadmap.
With Managed Services, your IT teams can focus on strategic tasks, free from monitoring and management duties. They can stay in constant communication with the assigned Monitoring Engineer to receive updates on the infrastructure and guide us when intervention is needed.
Managed Services come with specific response times, resolution times, and service continuity guarantees. These SLA guarantees ensure the quality of service and timely resolution.
In case of any issues, you can contact our 24/7 support line. Additionally, you can create requests through our ODYA Service Desk (SD) system and track your request status. Your issues will be quickly resolved by our expert teams.
Managed Services minimize potential downtime in your infrastructure by providing a team that offers 24/7 uninterrupted monitoring on your behalf. This team detects existing problems immediately and identifies potential issues before they escalate, helping you take preventive action. While you continue with your IT operations, the Managed Services team works as your Monitoring Team.
Managed Services are the preferred choice for organizations that do not want to allocate resources to establish a monitoring team or deal with licenses, renewals, maintenance, and development of monitoring solutions.
They are suitable for businesses of all sizes looking to outsource IT management and manage their infrastructure more efficiently and securely. From small and medium-sized enterprises to large corporations, any organization can benefit from these services by utilizing their internal resources more effectively and ensuring the seamless operation of their technological infrastructure.
From IT to the field, discover the end-to-end monitoring and seamless control solutions you need—straight from our team!
+90 216 577 5320
info@odya.com.tr
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BİRUNİ Teknopark – Kazlıçeşme Mah. 245.Sok. No:5 Zeytinburnu/İstanbul
