What is Network Operations Center?
The loss of interruptions in your application or network infrastructure is greater than you can imagine. The financial loss of minutes can be quantified into thousands of dollars. In addition to its material damage, it harms productivity, damages the corporate image, and damages the reputation of professional managers in the field.
NOC systems did not emerge installed, but gradually self-developed under pressure to reflect technological progress and avoid risk. NOC; keeps the organization and applications up and running in a world of competition, security vulnerabilities, catastrophic situations, and relentless cyberattacks.
Persons involved in the NOC system; engineers, business analysts, operators, team leaders. Each unit contributes to the smooth running of IT business processes. Network devices, all associated virtual resources, etc. monitor and manage components. They always observe processes, protocols and procedures so they can see problems before they occur.
Interconnectivity and defense layers are the basic elements of network operation. Processing, integrating and coordinating information from the insights obtained from the platforms enable the living organization to make decisions; Helps maintain or improve the ability to plan, reason, respond, and solve a problem.
NOC Structure
Physically, a NOC may reside in a dedicated room and the NOC video wall may be covered with screens that quickly detect active events and alarms, or it may be provided entirely by remote teams and the technology & devices provided to them.
The ideal outcome is to proactively uncover failures, incidents or threats and resolve them before customers and internal users even realize it. A NOC may be responsible for managing
⦁ Operating systems
⦁ Virtualization layers
⦁ Network equipment
⦁ Security equipment
⦁ Server, Storage, Backup equipment
⦁ 3rd party tools/applications/platforms
⦁ IoT devices
⦁ Databases
ODYA Automated NOC audits activity reports generated by various tools, and NOC can maintain and nurture the customer experience by integrating with the customer’s tools to find and resolve gaps in customer service and support.
Incident Management
The NOC’s event management capability functions as a hierarchy. Technical teams can be assigned to L0, L1, L2 or L3 based on their skills and experience. If the NOC technical advisor detects a problem, he takes responsibility for the incident with a call that categorizes the alert type, severity, and other relevant information. If this approach fails to reach a resolution, the event is escalated to the next stage and reoccurs until full resolution is reached.
Complex, critical tasks – such as network troubleshooting, software distribution and updating, domain name management, performance monitoring, and coordination with connected networks are only part of the technology.
How ODYA Automated NOC Manages Processes?
L0
L1
Accidents from monitoring systems and customer support calls; It is a technology that provides a basic solution within the framework of “known problem – known solution” (Known Error – Known Solution). Unresolved problems are assigned to L2.
L2
It is the person or technology to which complex accidents that cannot be resolved in L1 are addressed and resolved for the first time. The solution created is placed in the “known problem – known solution” matrix. Unresolved problems are assigned to L3.
L3
The level of support provided by the manufacturer/developer.
L0
Failures from monitoring systems and customer support calls; It is a technology that provides a basic solution within the framework of “known problem – known solution” (Known Error – Known Solution). Unresolved problems are diverted to L2.
L1
L2
It is the person or technology to which complex problems that cannot be resolved in L1 are addressed and resolved for the first time. The solution created is placed in the “known problem – known solution” matrix. Unresolved problems are diverted to L3.
The level of support provided by the manufacturer/developer.
L3
The NOC team uses metrics to monitor many performances, including event management and device performance, as well as issues occurring within the network. Network Operations Center has a dynamic structure. Therefore, the tools you choose should perform fully integrated with each other and make the whole process not a mess.
So what do you need in your NOC workflows?
⦁ Comprehensive infrastructure visibility across physical, virtual and cloud
⦁ Automation to minimize redundant, mind-blowing work
⦁ Call management to distribute information about open calls, priority tasks, and assigned staff to enable rapid resolution of internal and external issues
⦁ Visual analytics Incident reporting , including graphical representation of thresholds, alarms and trends (makes it easy to create predictions for the future)
⦁ Simple interface and deployment to quickly get benefits without a complicated setup and long learning curve
⦁ To ensure the NOC meets the needs of the organization scalability
How ODYA Automated NOC Strengthens Your Organization's NOC Processes?
ODYA Technology was created to help you manage complex and diverse IT environments, simplify team-to-team collaboration, and accelerate resolution times for network incidents and calls. No matter what level of automation maturity you are, ODYA Automated NOC automates partial or end-to-end incident response, reduces your workload, and enables you to achieve efficient NOC workflows.
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