Alert Management: Why Do Hundreds of Alerts Come from a Single Device?
Root Cause–Driven Alert Management with ODYA Automated NOC
Modern network infrastructures consist of thousands of devices, hundreds of thousands of metrics, and continuously active routing protocols. Within this level of complexity, one of the biggest challenges faced by IT operations teams is the increasing difficulty of alert management.
A typical scenario looks like this:
A single core device crashes…
Then dozens or even hundreds of alerts are triggered.
This situation not only creates noise, but also causes delayed detection of the real problem, incorrect remediation actions, and prolonged outages.
ODYA Automated NOC’s approach is clear:
“Do not monitor symptoms. Monitor the root cause.”
The Impact of BGP / ISIS Adjacencies on Alert Storms
Consider a core router with:
- 80 BGP neighbors
- 40 ISIS neighbors
When this device crashes:
- A “Device Down” alert is generated from the core router
- At the same time, 120 remote devices generate alerts because their adjacencies go down
What is the result?
One physical failure → 121 alerts
Traditional monitoring systems treat these alerts as independent events.
ODYA Automated NOC takes a fundamentally different approach.
ODYA Automated NOC’s Alert Management Approach
ODYA Automated NOC combines three core layers:
1. Discovery & Topology Awareness
- Automatically discovers all network devices
- Identifies IP – device – protocol relationships
- Builds dependency relationships between devices
Result: The system knows which device depends on which.
2. CI Relationships & Dependency Mapping
ODYA Automated NOC models every device as a CI (Configuration Item) and establishes relationships such as:
- Device → Device
- Device → Interface
- Device → Routing Neighbor
This allows the platform to understand:
“This BGP session on the remote device is connected to Core Router X.”
3. Alert Correlation & Root Cause Engine
When an alert arrives, ODYA Automated NOC evaluates:
Is the Core Router reachable?
If no →
All adjacency-related alerts are consequences of the Core Router failure.
Result:
- BGP / ISIS down alerts on remote devices are suppressed
- Only the “Core Router Down” alert is displayed
The operator sees the real problem on a single screen. All alert management activities are performed from a centralized console.
Parent–Child Alert Model
ODYA Automated NOC handles alerts hierarchically:
- Parent Alert → Core Router Down
- Child Alerts → BGP Down, ISIS Down, Interface Down
Child alerts:
- Are recorded
- Are stored for analytics
- Are not shown as operational noise
Automated Remediation with Action Sets
ODYA Automated NOC does more than display alerts.
When the root cause is identified:
- The relevant action set is triggered automatically, or
- The ODYA Technology NOC team performs the required action
Examples:
- Backup router validation
- Failover verification
- Operator notification
Alerts and actions work together as a single process.
Operational Benefits
In environments using ODYA Automated NOC:
- 70%+ reduction in alert volume
- Significant decrease in MTTR
- Fewer incorrect escalations
- More stable night-shift operations
- Reduced operator workload
Alert management becomes standardized, and post-alert actions are clearly defined through action sets.
This approach:
- Increases service continuity
- Reduces operational costs
- Enables larger infrastructures to be managed with fewer people
- Improves digital operations maturity
What Matters Is Not the Monitoring Event, but the Root Problem Behind It
BGP or ISIS session drops are usually not the real problem. The real problem is the device that caused those drops. ODYA Automated NOC does not count alerts. It finds causes.
True monitoring is not about generating more alerts — It is about displaying the right alert.
If alert management is one of the least efficient steps in your monitoring projects, fill out the form and let us contact you. Let’s build more efficient operations together.