Cheetah and Enterprise Service Management (ESM) Transformation!
In modern enterprises, it is not only the IT department but many units such as HR, Finance, Procurement, Legal, and Operations that are constantly busy with employee requests, approval processes, and service workflows. These departments often operate in their own systems, manually and fragmented, which results in a lack of transparency and makes measurability difficult. This is where Enterprise Service Management (ESM) comes into play. ESM extends ITSM’s process-oriented, measurable, and automatable approach across the entire organization; it provides cross-departmental visibility, enables tracking of requests from a single platform, standardizes processes, and allows self-service and automation. Additionally, performance and SLA monitoring become possible, manual email and paper flows are reduced, and processes run quickly and error-free. Thus, ESM increases organizational efficiency while ensuring that all business units work harmoniously within the same service management framework.
But how is this transformation possible? Here is the answer: the Cheetah Low-Code Development Platform.
What is Enterprise Service Management?
Enterprise Service Management (ESM) is a management model that applies IT Service Management (ITSM) approaches to all departments beyond IT. The fundamental idea is that not only IT but also units such as HR, Finance, Procurement, Legal, Facility Management, and Operations deliver services and respond to employee requests.
Today’s modern enterprises need a centralized and integrated platform to effectively manage employee requests and business processes. Through such a system, employees can easily submit all their requests via a single portal and quickly access the services they need. At the same time, each department can digitally design its unique workflows to customize and standardize its processes; this reduces operational complexity and minimizes errors. The platform provides SLA tracking, detailed reporting, and transparent data visibility, making processes measurable and allowing management to monitor performance in real-time and quickly identify bottlenecks. In addition, repetitive tasks are automated, reducing manual workload, which saves time and lowers costs. As a result, these features enhance organizational efficiency, strengthen coordination between business units, and improve employee experience.
- Ability for employees to submit all requests via a single platform
- Digitalization of workflows tailored to each department’s processes
- Measurability of processes through SLA tracking, reporting, and transparency
- Time and cost savings through automation of repetitive tasks
The Power of ESM with Cheetah Low-Code
The Cheetah Low-Code Development Platform offers a centralized and integrated solution that enables modern enterprises to efficiently manage employee requests and business processes. With the platform, employees can quickly and easily submit all their requests through a single portal, gaining instant access to the services they need. Each department can digitally design its workflows on Cheetah, customizing and standardizing processes; this reduces operational complexity and minimizes errors. Cheetah provides SLA tracking, detailed reporting, and transparent data visibility to make processes measurable; management can monitor performance in real time and rapidly identify bottlenecks. Moreover, the platform automates repetitive tasks, reducing manual workload and thereby saving time and cutting costs. All these features together enhance organizational productivity, strengthen interdepartmental coordination, and improve the employee experience.
Cheetah accelerates the ESM transformation because:
- Self-Service Portal: Employees can submit IT support, leave requests, expense reports, or contract reviews all through the same portal.
- Flexible Process Design: HR onboarding, finance expense approval, or procurement supplier selection can be rapidly modeled using the low-code approach.
- Automation: Reminder emails, document uploads, and multi-level approval mechanisms are automated.
- Integration: End-to-end management of processes by integrating with ERP, HRM, CRM systems.
- Reporting: SLA breaches, department performance, and request resolution times can be easily measured.
- HR Department: Candidate documents are automatically collected during recruitment, approval is obtained from management, and IT is automatically notified to create accounts.
- Finance Department: Employees submit expense requests, which are approved by managers and automatically processed into the ERP system.
- Procurement Department: Supplier requests are created, the bid collection process is digitized, and the best offer selection is reported.
Digital Transformation with Cheetah Low-Code Development Platform Is Closer Than Ever!
The Cheetah Low-Code Development Platform offers a flexible, fast, and integrated roadmap for organizations looking to transform IT Service Management into Enterprise Service Management (ESM). This enables all business units to become as agile and measurable as IT.
Fill the Form, We’ll Reach Out!
