+90 850 433 6392

info@odya.com.tr

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Professional Services

Zero Downtime, Continuous
Assurance for Your IT Infrastructure

With ODYA Technology Professional Services, we support your organization’s special projects, technological integrations, and sustainable system maintenance processes with our expert team. Challenges such as lack of technical expertise or insufficient human resources are resolved by our specialists—so you can focus on your business.

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ODYA Technology

Why
ODYA Technology?

Expert Team & Technological Competence

We provide support with seasoned engineers, the latest technologies, and customized implementations tailored to your organization.

Proactive & Continuous Monitoring / Maintenance

Regular system checks, health analyses, and preventive actions ensure your infrastructure stays consistently “healthy.”

Flexible Service Packages

Remote, Remote Plus, On-Site, and On-Site Plus service models designed to fit your operational needs.

Transparent Tracking & Reporting

All tickets, actions, and contracts can be monitored and reported through our centralized solution center.

24/7 Support and Emergency Response

Rapid intervention in critical situations, advanced alarm handling, and minimal downtime.

Integrated Service Approach

We manage all IT services from a single point—monitoring, ITSM, ITAM, automation, security, and more. Say goodbye to operational complexity!
Professional Services

Service Packages
What We Offer

Professional Services ensure that the existing products in your environment and the processes running on them operate in the healthiest and most efficient manner. All of these activities are carried out within the scope of defined SLAs.

Remote

  • Online Ticket & Phone Support
  • Remote Access Intervention
  • Periodic Checks
  • Service Hours: 5x8
  • Service Type: Question, Error, Maintenance

Remote Plus (+)

  • Online Ticket & Phone Support
  • Remote Access Intervention
  • Periodic Checks
  • Service Hours: 7x24
  • Service Type: Question, Error, Maintenance

On Site

  • Online Ticket & Phone Support
  • Remote and On-Site Intervention
  • Periodic Checks
  • Service Hours: 5x8
  • Service Type: Question, Error, Maintenance

On-Site Plus (+)

  • Online Ticket & Phone Support
  • Remote and On-Site Intervention
  • Periodic Checks
  • Service Hours: 7x24
  • Service Type: Question, Error, Maintenance
Professional Services

Maintenance and Support Service Package

Strategic Solution Center

Service Type Location Response Time
Remote - 1 Business Day
On-site Within City 4 Business Days
On-site Out of City 4 Business Days
Service Type Location Response Time
Remote - 4 Hours
On-site Within City 2 Business Days
On-site Out of City 2 Business Days
Service Type Location Response Time
Remote - 2 Hours
On-site Within City 1 Business Day
On-site Out of City 2 Business Days
Service Type Location Response Time
Remote - 1 Hour
On-site Within City 4 Hours
On-site Out of City 1 Business Day
odya teknoloji, stratejik çözüm merkezi
Professional Services

Strategic Solution Center: Process & Support Tracking

  • Your infrastructure is analyzed and needs are identified.
  • A tailored maintenance & support package is selected.
  • Systems are regularly checked; potential issues are detected early and documented.
  • Every ticket, intervention, maintenance activity, and report is transparently tracked through the Strategic Solution Center.
  • Continuous reporting ensures your infrastructure is always optimized for stability and efficiency.
ODYA Technology

Let’s Talk With
Our Experts

From IT to the field, discover the end-to-end monitoring and seamless control solutions you need—straight from our team!

    İletişim, ODYA Teknoloj, Contact us, ODYA Contact

    +90 216 577 5320

    info@odya.com.tr

    Headquarters

    Barbaros Mah. Begonya Sok. No: 3 NİDA Kule Kuzey Kat: 12 Ofis:133, 34746 Ataşehir/İstanbul

    R&D Center

    BİRUNİ Teknopark – Kazlıçeşme Mah. 245.Sok. No:5 Zeytinburnu/İstanbul

      İletişime Geçin
      Contact Us