Why Do We Need ITPA When There Is RPA?
Technologies such as ITPA and RPA basically improve IT processes, provide better service and at the same time make the life of institutions easier. ITPA and RPA are designed to automate tasks and increase efficiency, but they are used for different purposes.
What is RPA?
RPA or “Robotic Process Automation” is a technology that enables the automation of manual, repetitive tasks typically performed by humans. It is a technology designed to emulate manual, repetitive, rule-based tasks with defined inputs and outputs. Ideal usage examples of RPA technology; It includes tasks such as data entry, account opening, recruitment, data processing and data mapping.
What is ITPA?
IT Process Automation is a process that facilitates the organization and integration of tools, people and processes by automating workflows. Leveraging technologies such as artificial intelligence and machine learning, it not only imitate manual tasks, complex workflows and business processes, but also learns and improves from these actions. With ITPA, you can automate incident management workflows such as analyzing incoming alarms, validating, prioritizing, escalating, and closing the call.
What are the Main Differences?
In its simplest form, ITPA is a further developed upgrade of RPA. ITPA has the ability to understand context, learn and continually improve. The data that RPA will use must be structured. ITPA can operate using both structured and unstructured data.
Can RPA and ITPA Be Used Together?
The two technologies can be used together to provide additional business value. For example, ITPA transforms unstructured data into structured data, while RPA can then be used to run a variety of tasks and workflows with that data.
So Which Solution Is Right For You?
When the technical features are evaluated, it can be said that it would be more logical to invest in advanced technology with ITPA. Even if you can meet their current needs using RPA, you may find yourself needing to upgrade to a smarter and more intuitive solution in the future. If you’re new to automation, you might consider a more basic tool like RPA a logical first step. Plus, with a platform like Resolve that offers thousands of ready-to-use automation templates, you can leverage ITPA without coding or programming skills.
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