ODYA Knowledge Hub*
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Tech Terms, Simplified, Check Out IT Glossary!
Software dependency is a relationship between software components in which one component depends on another for proper operation. For example, if a software application uses a library to query a database, the application depends on that library.
It is a central location where all infrastructure systems of an institution are monitored and managed 24/7. First line of defense against network outages and failures.
Service visibility. It allows you to see critical relationships between infrastructure and business services so you can quickly find the causes of business service problems and resolve them quickly. Meet SLAs more consistently, prevent unintended consequences of IT change. Helps you quickly prioritize IT issues.
It is a customer service tool that helps ODYA Technology to manage support requests from customers. With this system, customer support requests are collected, these requests are prioritized according to their own metrics and a more efficient customer experience is created.
