Endpoint Layer Observability

Endpoint Layer
Monitoring & Observability

The Endpoint Layer encompasses all end-user devices that interact with IT services, reflecting the direct impact of IT operations on users. It involves monitoring the accessibility, performance, and security of endpoints, client applications, and overall user experience, ensuring seamless and secure interactions across the digital environment.

Endpoint Layer Monitoring & Observability

Core Metrics and
Monitoring Objectives

Endpoint Health &
Resource Utilization

What It Shows:

Hardware and OS resource metrics of end-user devices such as CPU, memory, disk I/O, network throughput and process-level performance.

Objective:

Detect hardware or operating system resource bottlenecks and minimize local performance issues that affect user experience.

Application Experience
(Web / Desktop / Mobile)

What It Shows:

End-user application metrics such as transaction response time, page load duration, error rate, session trace, crash log.

Objective:

Measure real user experience (UX) and rapidly isolate delay or failure sources at the application level.

Authentication &
Identity Services

What It Shows:

Objective:

Ensure user-accessibility by detecting delays or failures within the authentication/authorization chain.

Network Edge
& Connectivity

What It Shows:

Wi-Fi, VPN, DNS, Proxy access times, packet loss, latency, jitter values, SSL/TLS certificate status

Objective:

Guarantee seamless connectivity from the user device to the service infrastructure (e.g., access via corporate VPN, Wi-Fi/Cellular edge connectivity, latency from user endpoint to service).

Real User
Monitoring

What It Shows:

Transaction time, availability, and SLA compliance data collected from real user sessions.

Objective:

To verify the continuity of services from the user’s perspective and enable proactive incident detection.

Endpoint
Security

What It Shows:

EDR/AV agent status, patch compliance, vulnerability score, and detected threat event logs.

Objective:

To observe the security posture of user devices and minimize the threat surface.

Service Desk
& Ticket Analytics

What It Shows:

Number of incident/request tickets, MTTR, repetitive issue trends, and user satisfaction (CSAT) scores.

Objective:

To analyze the operational impact of user-related issues and support preventive maintenance strategies.

Endpoint Monitoring

Core Questions
These Metrics Answer

Endpoint Layer Monitoring & Observability enables IT teams to track key metrics within the end-user layer (such as login times, device performance, application response times, and error rates) and instantly detect issues that impact the user experience. This level of visibility helps prevent performance degradation proactively, accelerates root-cause analysis, and protects business continuity.