24/7 NOC Service:
Monitoring, Management, Response

The platform is delivered as SaaS. With a hybrid model, infrastructure remains on the customer side while all operations run in the cloud.

Detailed analysis reports to reduce alarms to a single root cause and action recommendations to prevent recurrence.

Incoming alarms are enriched with CI information, historical data, and action sets to enable prioritization.

Live dashboard displaying the current status of the entire infrastructure, including alarm counts and topology view.

Ability to automatically resolve known issues without human intervention. Example: disk full → log cleanup, service stopped → restart.

Automatically escalates unresolved incidents based on defined time thresholds or severity levels.

Detailed analysis reports to consolidate alarms into a single root cause and provide action recommendations to prevent repetition.

Drag-and-drop visual report builder to design and automate organization-specific reports.

Identification of CIs that have not sent signals for a long time and cause unnecessary license consumption.

TLS 1.3 encryption in transit, AES-256 encryption at rest, and GDPR/KVKK-compliant data protection.

Widget-based visual dashboards tailored to each user’s or team’s workflow.

Lightweight agent deployed in the customer environment that integrates with existing tools, enabling secure bi-directional communication.

Central inventory of all IT assets including servers, networks, services, and applications, with automatic CI-alarm mapping.

Automatically groups related alarms to reduce noise and enable faster root cause identification.

Alarm notifications via SMS, voice call, escalation call chains, email, and webhook for immediate response.

Smart alarm closure mechanism. The system automatically verifies whether the issue has truly been resolved and closes the alarm.

In-platform communication between the NOC team and customers. Centralized tracking of ticket comments and status updates.

MTTR, MTTA, alarm volume trends, noisiest CIs, and resolution rate charts for comprehensive reporting.

Tracking of service level objectives including uptime percentage, response time, and resolution time metrics.

Authorization based on user roles. Admin, NOC Engineer, Read-Only, and custom roles can be defined.

Each customer’s data is stored in a fully isolated environment, preventing cross-tenant data leakage.

Executive-level reports and dashboards, CI-based alarm distributions, critical metrics, and real-time health status.

Ready-made connectors for 10+ monitoring platforms with REST API and webhook-based integration.

Tracking heterogeneous alarms from different sources in a single interface with a standardized structure.

Unlimited historical storage of all alarms with fast access and comparison of past incidents.

Rule-based action sets. Workflow definitions such as "When X alarm occurs, execute Y action."

Continuous monitoring and intervention service provided by certified experts (L0, L1, L2).

Action Sets, SOPs, and troubleshooting guides for known issues and known resolution steps.

Daily health check, weekly summary, monthly SLA report, with Excel and HTML output.

Analysis of alarm patterns over time to detect anomalies and generate predictive alerts.

Immutable logging of all user activities for compliance audits and forensic analysis.

User interface optimized for desktop, tablet, and mobile devices.

Pricing based on the number of monitored devices. Scalable and predictable cost model.