Resolve the Issue Before Your Customer Complains!

User Experience Monitoring

Every action taken on a web page directly impacts customer satisfaction and revenue. An error during the payment process or slow page performance means lost customers.

ODYA Technology monitors the user experience from start to finish, identifying issues before your customers even notice them!

Real-Time Monitoring
System Active
Checkout Error Rate
0.02%
↓ 0.5% (Decrease)
Avg. Page Load
0.8 sec
Excellent
Performance Chart (Last 7 Days)

Front-End Monitoring

Synthetic Monitoring

Enables automated execution of real user scenarios (click-by-click) and checks the presence/absence of specific assets (phone number, button, form field, etc.) within the scenario.
Provides availability, certificate expiration tracking, and access control inside the firewall.
Provides a screenshot if the website experience is successful, and a 10-second screen recording if it fails. Thus, instead of saying "something broke", it clearly summarizes the problem by saying "here is exactly what broke, watch it".
Offers the opportunity to test the screen your customers see in real time.
Front-End Monitoring Screen

Back-End Monitoring

Application Performance Monitoring

Monitors background transactions and service calls.
Detects slowing services and performance bottlenecks.
Reveals application-induced errors, exceptions, and failed calls.
Determines which service, API, or DB is causing the transaction to slow down.
Monitors API performance and response times.
Makes dependencies and service interactions between applications visible.
Correlates resource usage (CPU, memory, etc.) with application performance.
Enables faster discovery of the root cause of performance issues.
Helps foresee potential issues by tracking performance trends.
Allows detailed analysis of application performance.
Secures the operation of your application at a technical level.
Live Transaction & Trace Analysis
APM Active
Auth Service POST /oauth/token
14ms
Payment Gateway POST /v1/charges
164ms
Order Service gRPC /ProcessOrder
32ms
Slow Query & Exception Inspector PostgreSQL
SELECT * FROM orders WHERE status = 'PENDING' LIMIT 100;
Lock Time: 1.2ms Execution: 8.4ms (Optimize)
5.4k
Req / Min
0.01%
Error Rate
38ms
P95 Response

Application-Aware Network
Performance Monitoring

Application-Aware Network Performance Monitoring

Analyzes network traffic on an application, service, and user basis.
Makes it visible how much bandwidth each application consumes.
Monitors metrics like latency, packet loss, jitter, and throughput.
Analyzes the network path to show the exact point where delay occurs.
Distinguishes between network-related and application-related problems.
Tracks Quality of Service (QoS) levels for critical applications.
Shows performance differences between locations and user segments.
Finds sudden traffic spikes, network congestion, and capacity issues.
Highlights anomalies and unusual behavior in application traffic.
Monitors critical services like VoIP, video conferencing, SaaS, and ERP.
Rapidly detects network-based issues affecting user experience.
Network Path & Bandwidth Analysis
QoS Active
PC
User
3ms
POP
SD-WAN
14ms
DC
Cloud
ERP & Corporate SAP48% (High Priority)
VoIP & Video Conf34% (Low Latency)
Public Cloud & SaaS18% (Standard)
0.00%
Packet Loss
0.8ms
Jitter
17ms
RTT Duration

Real User
Experience Monitoring

Real User Monitoring

Instantly tracks all real user interactions on web and mobile applications.
Measures page load times, button clicks, and error rates in detail.
Makes performance bottlenecks instantly visible through user journeys.
Enables IT teams to quickly analyze and permanently resolve encountered issues.
Thanks to real user data, you can clearly see how many people, which devices, and which regions are affected by performance issues, and prioritize your solutions accordingly.
User Journey and Metrics
24.2k Live Sessions
LCP (Load) 0.7s Excellent
INP (Response) 14ms Very Good
CLS (Shift) 0.00 Stable
Conversion Steps & Durations Apdex: 0.98
1. Product Listing & Filtering 0.4s (Fast)
2. Add to Cart & Apply Coupon 0.2s (Instant)
3. 3D Secure / Payment Completion 1.1s (Bank API)
Satisfaction Distribution 96% Positive Experience

Front End + Back End + Network

Must Be Monitored Holistically

User Experience Monitoring is critical not just for IT teams, but for the entire organization because it ensures that customers' interactions on digital channels proceed smoothly. Slowness during a checkout step on a webpage or an error in an application directly leads to revenue loss, customer dissatisfaction, and damage to brand reputation. By enabling the rapid detection of the source of problems from an IT perspective, it increases operational efficiency, while providing business units with higher customer loyalty, trust, and sustainable growth. In short, User Experience Monitoring is the bridge between technical performance and corporate success.

✦ End-to-End Integrated Diagnostic Mechanism
UI
Front-End Layer
Synthetic Simulation & Real User (RUM)
99.98% Uptime
NET
Network & Communication Path
App-Aware QoS & Latency Analysis
0% Loss
API
Back-End & Microservices
APM, Code-Level Trace & SQL Telemetry
38ms Avg.
Correlation Engine: Instantly distinguishes whether the issue stems from the network, the server, or the browser.
ODYA Technology

User Experience Monitoring with Happier Customers, Fewer Outages, More Revenue

User Experience Monitoring not only makes the work of IT teams easier; it also directly contributes to the performance of the entire organization. With real-time monitoring, you can track every step your customers take on your website or in your app, identify issues before they arise, and take action. This not only increases operational efficiency but also measurably improves customer satisfaction.

User experience-focused monitoring ensures that your customers enjoy a seamless, fast, and trouble-free digital journey. A process that doesn’t get stuck at the payment step, an app that doesn’t slow down, and a stable network directly increase customer satisfaction while minimizing business losses. The result: happier users, a stronger brand perception, and sustainable revenue growth.

E-Commerce

Zero errors in payment steps!

Finance

Secure and uninterrupted transaction experience!

Manufacturing & Enterprise Applications

Full performance in critical business applications!

ODYA Technology

Resources That Help You to See the
Benefits of ODYA Automated NOC!

ODYA Teknoloji

Check Out our
Blog Posts

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Let’s Talk With
Our Experts

From IT to the field, discover the end-to-end monitoring and seamless control solutions you need—straight from our team!

    İletişim, ODYA Teknoloj, Contact us, ODYA Contact

    +90 216 577 5320

    info@odya.com.tr

    Headquarters

    Barbaros Mah. Begonya Sok. No: 3 NİDA Kule Kuzey Kat: 12 Ofis:133, 34746 Ataşehir/İstanbul

    R&D Center

    BİRUNİ Teknopark – Kazlıçeşme Mah. 245.Sok. No:5 Zeytinburnu/İstanbul

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